At Lab Sathi, we are committed to delivering high-quality educational and laboratory solutions to our customers. If you are not entirely satisfied with your purchase, we offer a streamlined return process subject to the conditions outlined below.
Customers may request a return under the following conditions:
The return is initiated within 7 calendar days from the date of delivery.
The item must be unused, uninstalled, unaltered, and returned in its original condition and packaging.
A valid proof of purchase (invoice or order confirmation) must accompany the returned item.
The following items are not eligible for return:
Customized or made-to-order products, including lab setups built to specification.
Perishable goods, such as certain chemicals and reagents.
Used consumables, including opened glassware or lab kits.
Digital products, such as downloadable training materials or software licenses.
To initiate a return:
Contact our customer support team via Labsathi@abonicsindia.com or call +91 7071906337.
Provide your order number, item details, and reason for return.
Upon approval, you will receive instructions for securely packaging and shipping the item.
Items must be returned to the address provided by our support team. Unauthorized returns may be declined.
Once the returned item is received:
Our quality assurance team will inspect the item for compliance with our return policy.
If approved, a refund or replacement will be processed in accordance with our Refund Policy.
Customers are responsible for return shipping fees unless the product is defective, damaged in transit, or incorrectly supplied.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged return shipments.
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